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Contact Centers: The Moment of Truth for Your Brand

The first in our series on Looking Forward to Contact Center Success in 2019, this webinar highlights recent industry research from Vanson Bourne that finds many brands are not getting customer experience right. The result: havoc on their reputations and bottom line.

You’ll come away with some key action items to make sure your contact center can keep pace with today’s consumer.


Read about the rest of the series below.

Webinar Series: Looking Forward to Contact Center Success in 2019!

Believe it or not, it’s that time of year to start thinking about planning, budgeting and, ultimately, establishing what success for your contact center looks like in the coming year. As a way to help guide your planning, we are launching an educational webinar series called Looking Forward to Contact Center Success in 2019

Leading industry experts and analysts discuss customer experience trends for the coming year

Omnichannel Accelerates Multiple Success Metrics
Thursday, November 8

Presented by Robin Gareiss of Nemertes Research
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This series will help you look forward to the New Year with actionable content, insights and advice from some of the industry’s thought leaders. We’ve put together this masterclass series of top-notch customer experience experts to provide perspectives on the current state of customer experience as well as trends and developments in contact center technologies and strategies in the coming year. 

Migrating to a Cloud Contact Center: Tales from the Far Side
Thursday, February 11

Presented by Sheila McGee-Smith of McGee-Smith Analytics
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Myth vs. Reality
Thursday, January 17

Presented by Blair Pleasant of Commfusion
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