Gartner evaluated 10 of the major vendors in the cloud contact center market to determine their relative capabilities and fit for various use cases. Vendors were included based on five inclusion criteria. The report covers each on 11 critical capabilities and considering their application across five major use cases.

Learn what’s driving the market demand for CCaaS, who the key players are, and why Gartner placed Serenova as a Challenger.

Gartner Again Names Serenova A Challenger in New 2018 CCaaS Magic Quadrant Report

Key Takeaways

Gartner Magic Quadrant Contact Center as a Service (CCaaS) 2018

Sneak Peek

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"Serenova is a placed in the challenger quadrant based in part on its ability to sell into larger contact center environments, and growing market presence. Consider Serenova for straightforward onboarding of CCaaS solutions across a wide variety of deployment sizes, including those with more than 1,000 agents.

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  • Strengths and weaknesses of vendors
  • Strengths and weaknesses of their technology solutions
  • Business contexts in which adoption of various vendor solutions makes sense

Learn about the key vendors in the cloud contact center space to help you make the right choice