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Migrating to a Cloud Contact Center: Tales from the Far Side 

Webinar Series: Looking Forward to Contact Center Success in 2019!

Believe it or not, it’s that time of year to start thinking about planning, budgeting and, ultimately, establishing what success for your contact center looks like in the coming year. As a way to help guide your planning, we are launching an educational webinar series called Looking Forward to Contact Center Success in 2019

Leading industry experts and analysts discuss customer experience trends for the coming year

Omnichannel Accelerates Contact Center Success Metrics
Thursday, November 8

Presented by Robyn Gareiss of Nemertes Research
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Myth vs. Reality
Thursday, January 17

Presented by Blair Pleasant of Commfusion
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Contact Centers: The Moment of Truth for Your Brand
Tuesday, October 30

Presented by Vanson Bourne
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This series will help you look forward to the New Year with actionable content, insights and advice from some of the industry’s thought leaders. We’ve put together this masterclass series of top-notch customer experience experts to provide perspectives on the current state of customer experience as well as trends and developments in contact center technologies and strategies in the coming year. 

About Our Speaker – Sheila McGee-Smith (President and Principal Analyst, McGee-Smith Analytics)

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. With more than 35 years in the communications industry, her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today’s consumer and business customers.

Trusted By Great Companies Around The World

Thursday, February 7th 
1:00 p.m. (ET) / 10:00 a.m. (PT)

Join Sheila McGee-Smith, one of the most prominent industry analysts and strategic consultants in the contact center and customer experience markets, for a new webinar in our series on Looking Forward to Contact Center Success in 2019.

In this webinar, Sheila will share her latest research that dives into how leading organizations are taking advantage of cloud technology for their contact center. As someone who keeps a regular pulse on what the leading organizations are doing, Sheila will provide real-world lessons learned from the “trenches” as well as the benefits and outcomes from businesses who have moved to the cloud.


Read about the rest of the series below.